Client support

We want you to get the best possible enjoyment from your smart home. That’s why we offer SMARTsupport, our monthly care plans for your equipment. It’s our way of providing you with a continuous level of support beyond what you might normally expect.

SMARTsupport logo

Dedicated support line 0333 344 2718
Dedicated email
Online ticket system

SMARTsupport gives you:

Flexibility—choose one of three care packages, depending on your service needs.

Control—our online support system makes it easy to report problems.

Responsiveness—a dedicated care line, email address and website to ensure you get a rapid response, every time.

SMARTalert logoRemote Alerts and Monitoring

Pakedge-system-diagramIn addition, we also offer SMARTalert, which is a remote monitoring and alerts system. The SMARTalert system constantly polls all of your equipment to ensure it is functioning correctly. If there is a problem it is instantly reported back to our support team…we can usually resolve the issue without you even knowing about it.

SMARTalert also includes an app for remote power management; so if you need to power cycle a piece of equipment, you can do so remotely without having to go to your equipment rack.

The SMARTalert system requires additional hardware to be installed in your rack, but in return gives you the ultimate peace of mind for your smart system availability.

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A big thank you to Artcoustic for honouring us with May’s installation of the month.   We always take pride in what we do,...


Station Yard
Oxfordshire OX9 3UH

Thame: 0333 344 3718

28 Drayton Green Road
London W13 8RY

London: 0333 344 3818

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© Cyberhomes 2020. Registered in England and Wales: 05188759. VAT number 878312791. Cyberhomes® is a registered trademark of Cyberhomes Limited EU IPO reg no. 016104788

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