We use your data to provide you with information relating to the smart home and AV products and services you have expressed interest in and, if you are a customer, essential information relating to the equipment we have installed for you. That includes doing things like:
We keep information while you’re our customer and after you’ve left us.
We use your information to provide you with the products and services you have selected and for a variety of other reasons. For example, we might need to update your control system software to stay compatible with latest operating system updates, sort out disagreements, stop fraud and abuse, prove that you had an account with us or follow our legal obligations. Or the police may need it as evidence. We may also keep information about how you use our products or services.
For non-customers, we keep information for as long as we think we are able to offer products or services that are specifically relevant to an enquiry you made to Cyberhomes Limited, or was provided to us (with your consent) by one of our supplier partners.
In each case, the length of time that we need to keep the information may be different, but we will only keep the information for as long as we need it. For customers this will generally be the expected lifetime of your system, which may exceed ten years.
We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected the personal information of a child under the age of 13, we will take steps to delete the information as soon as possible.
We will share your information in the following situations:
We collect information in four ways:
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example we may use your address details to send you direct information by post, telling you about our products and services that we think might interest you.
You have the following rights:
You can opt in and out of marketing communications at any time by emailing firstname.lastname@example.org to advise Cyberhomes of your preferences.
You can also opt out of marketing communications by following unsubscribe links at the bottom of any marketing emails received from Cyberhomes.
We will never sell or give your personal data to a third party for marketing unless you have expressly given us your permission. [Note: this excludes suppliers who we use to fulfil Cyberhomes’ own marketing activities; they will be asked to delete your data once the specified use has been completed].
Cyberhomes is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. Our systems and procedures are constantly under review with a view to improving data security.
Along with a section on Privacy, Get Safe Online has plenty of other good advice about protecting yourself online.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Websites and to deliver a better and more personalised service. They enable us:
We work with third parties, such as Google Analytics, to provide analytics services that use the Cookies set on your device to measure the performance of advertising and track traffic to Cyberhomes generally. We have also implemented Google Analytics Demographics and Interest Reporting, which categorises Cookie information so that we and third-party service providers can better deliver advertisements that are relevant and useful to you on various websites across the internet.
If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to the Data Protection Officer at:
Data Protection Officer
We will check this policy from time to time and post any changes here and, where appropriate, notify to you by email.
We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the Information Commissioner’s Office at any time.
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